Survey Form Thank you for visiting our Portal. Your feedback or comment is important for us to improve our Portal and to serve you better. Please take a moment to fill in the form below.   *Compulsory Field *Respondent Head Of Department   Government Servent/Officer   Private Sector Employees/Officer   Others  Gender Male   Female  *DBKU Office That You Visit DBKU HQ   DBKU Depo   DBKU Satok Office(Counter)   DBKU Library  How Frequently You Deal with DBKU? 1-10 Times   11-20 Times   More Than 20 Times  What Is Your Main Goal Coming To DBKU? Meeting/Briefing/Visiting/Appointment/Official Case   Data And Information   An advice   Providing Services As A Supplier   Consultancy   Send Letters   Pay Bills   Complaints    Customer Services Customer Friendly Excellent   Very Good   Good   Poor  Using Accurate Langguages And Respect For Customers Excellent   Very Good   Good   Poor  Strive To Simplify Consumer Affairs Excellent   Very Good   Good   Poor  Skilled And Efficient In Running And Completing Tasks Excellent   Very Good   Good   Poor  Explain The Exact And Correct Explanation To Customers Excellent   Very Good   Good   Poor  Know How To Answer Customers’ Questions Excellent   Very Good   Good   Poor  Provide Fast And Responsive Services To Customers Excellent   Very Good   Good   Poor  Manage To Solve The Problem In The Period That Were Given Excellent   Very Good   Good   Poor  Accept Views and Critics From Customers Excellent   Very Good   Good   Poor  Equality In Handling Customers Excellent   Very Good   Good   Poor  Emotional Stability And Professionalism Excellent   Very Good   Good   Poor  Relying On Solve The Problem Excellent   Very Good   Good   Poor  Take Following Action Within Appropriate Time Excellent   Very Good   Good   Poor  Sincere In Helping Ease Customers’ Problem Excellent   Very Good   Good   Poor    Operator Access Operator Services Excellent   Very Good   Good   Poor  Responses Toward Online Services Are Fast And Accurate Excellent   Very Good   Good   Poor    Environments Office Layouts Excellent   Very Good   Good   Poor  Level Of Office’s Cleanliness Excellent   Very Good   Good   Poor    Facilities Reception Counter Excellent   Very Good   Good   Poor  Publication Of Brochures/Circular/Flyers Excellent   Very Good   Good   Poor  Library Excellent   Very Good   Good   Poor  Waiting Room Excellent   Very Good   Good   Poor  Signage Excellent   Very Good   Good   Poor  Lift Excellent   Very Good   Good   Poor  DBKU Website Excellent   Very Good   Good   Poor  Toilet Excellent   Very Good   Good   Poor  Mosque Excellent   Very Good   Good   Poor  Others (Please Specify)   Services Environmental Sanitation Within Kuching North Excellent   Very Good   Good   Poor  Roads Excellent   Very Good   Good   Poor  Landscape/Parks Excellent   Very Good   Good   Poor  Waste Collection Excellent   Very Good   Good   Poor  River Clean-up Excellent   Very Good   Good   Poor  Public Facilities (Example : Public Toilet/Signage/Bus Station/Recreational Park) Excellent   Very Good   Good   Poor  Street Lamp Excellent   Very Good   Good   Poor  Traffic Managment Excellent   Very Good   Good   Poor  Counter Excellent   Very Good   Good   Poor  Library Excellent   Very Good   Good   Poor  *WHAT DO YOU THINK OF SERVICES AND FACILITIES WHICH PROVIDED BY DBKU? Excellent   Very Good   Good   Poor  PLEASE STATE YOUR IDEAS TO IMPROVE OUR LEVEL OF SERVICES AND FACILITIES.   *Please enter the code