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Trienekens launches customer care app
Posted on : 06 Nov 2020  Source of News: The Borneo Post

(Clockwise from top) Dr Sim, Chin, Lo, Lim, Junaidi, Jaul, and Wee are seen during the digital launch.

KUCHING: Trienekens (Sarawak) Sdn Bhd has officially launched its Trienekens Customer Care app to better connect with the public and address their waste management needs.

Trienekens said in a statement yesterday the app is part of the company’s strategic plan to spearhead technological innovation and continuously improve waste management services for the public, in support of Sarawak’s digital and sustainability goals.

“A platform that enables communities within the jurisdiction of Kuching North City Commission (DBKU), Kuching South City Council (MBKS), Padawan Municipal Council (MPP), and certain areas under Serian District Council (SDC) to share their feedback and queries relating to Trienekens’ services with ease; the application was first introduced on June 15,” said Trienekens.

The virtual launch showcased messages from Minister of Local Government and Housing Dato Sri Dr Sim Kui Hian; State Secretary and  Sarawak Wastes Management Sdn Bhd (SWM) chairman Datuk Amar Jaul Samion; and others.

Trienekens Group chief executive officer Stephen Chin, who hosted the virtual event, said the pioneering system of waste management in Sarawak by the appointed operating company Trienekens was due to the far-sightedness of the Sarawak government 20 years ago and consisted not only of waste management systems and infrastructure but a commitment to be a true custodian of the environment of future generations.

“The Trienekens Group collectively with Sarawak Wastes Management Sdn Bhd – a Sarawak government-linked company – are constantly evolving and advocating the evolution of technology and change.

“Our dedication to quality and customer service is clear – as indeed we pride ourselves as a people-centric business that prioritises innovation, customer care, people development, health, safety, and environment. It is with this in mind that we are launching today, our Trienekens’ Customer Care mobile app.

“We sincerely hope that this app will become a valuable tool for all in the community and over time we will add more features to the app to allow us to focus on a seamless integration of environmental stewardship with the community at large and of course, our future generation,” he said.

Jaul congratulated Trienekens on the introduction of the app, adding, “In this era of digital technology, we are increasingly reliant on interconnectivity and information flow through various modern means. This has created new potentials for all industries, including the environmental and waste management sector.

“Trienekens’ Customer Care app is an original and innovative way that will change the way we apply ‘best practices’ of waste management, in line with the Sarawak government’s Digital Economy Development Plan.”

Dr Sim said proper waste management is crucial, especially when facing the Covid-19 pandemic.

“Covid-19 has brought up new norms and ways to address waste management issues such as collection of rubbish and so on, and I want to congratulate Trienekens for taking the initiative to introduce a mobile app which allows us access to lodging complaints or any waste management issues you have without running around,” he said.

Kuching North datuk bandar Datu Junaidi Reduan encouraged those living in the DBKU area to download the app.

“This would enable Trienekens to have more effective feedback as well as to better monitor waste collection services.

“This mobile app is a very convenient and effective way to address waste management needs. DBKU will continue to work with Trienekens to maintain the highest level of cleanliness in our beautiful city Kuching.”

Kuching South mayor Datuk Wee Hong Seng said the app is recommended as part of the city’s long term waste management strategy, and in support of Sarawak’s digital and sustainability goals.

“The app makes it easier for residents to explore and access the waste management services available.”

Padawan Municipal Council chairman and Batu Kitang assemblyman Lo Khere Chiang said the people need to understand the consequences of improper waste management.

He hoped the new app would ultimately be able to cultivate better public awareness and help Trienekens to deliver improved waste management services.

SDC chairman Lim Hock Meng believes the app provides easy access to useful information, which would improve services in Serian District, fulfilling the needs and wants of residents. The mobile application is a joint project between Trienekens and Swinburne University of Technology Sarawak Campus.

Customers can apply for new mobile garbage bins, report lost or damaged bins, lodge complaints, request for RoRo container services for bulky waste, fill customer satisfaction survey forms, and enquire about other services or request for information. Trienekens Customer Care can be downloaded through Apple’s App Store for iOS and Google’s Play Store for Android.

Customers can also reach the company via its hotline of 082-612300 or by emailing