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Contact Us :

DEWAN BANDARAYA KUCHING UTARA

Bukit Siol, Jalan Semariang Petra Jaya

93050 Kuching Sarawak


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Complaint ManagementComplaint Management

Is the coordination of complaints or feedback from the public towards services provided by DBKU such as road maintenance, provision of street lighting, rubbish collection, enforcement of DBKU laws, traffic control, landscaping, nuisance and others. Public complaints are received from various channels such as Talikhidmat (082-555999), DBKU Hotline (082-446644), Whatsapp DBKU (0168864466), Talikhidmat Apps (link), newspapers, email and others. Coordination of complaints includes recording, updating and reporting of each complaints or feedback received. Monthly meeting on Feedback Management is done to ensure each complaint or feedback received is resolved fast and accurately. On average 200 to 300 complaints/feedback is received by DBKU monthly. Customer satisfaction surveys are done on a sample of about 20% of the total complaints received via telephone.