As a Local Authority that practices Total Quality Management

We will deliver our Clients Charter as follows:

1. We practise 3S ('Senyum, Salam & Sabar') in all our services.

2. We attend to each query and public complaint within 24 hours and give feedback within three (3) working days.

3. We execute public service works promptly and efficiently in accordance to the working schedule.

4. We disseminate accurate information on guidelines, rules and administration procedures towards a cultured society.

5. We process and approve all applications that meet the requirements within thirty (30) working days.

6. We make payment on services and supplies that meet the requirements within twenty one (21) working days from the date of receipt of invoice(s) or claims.

CLIENTS' CHARTER ACHIEVEMENT

*Updated on April 2013